Product of the pandemic, to see the flows going to the floor, we found an opportunity to train teams of sales force on indicators, management of self and the local. By the dead-time that is generated by the low influx of people to the local, we can train and do constant analysis of performance using the result of daily-weekly.
The sales force is one of the most valuable assets for any company and especially for retail. Basically they are the direct connection between the brand and the customer: they have the power to convey what the company wants to communicate to its customers.
Because of this, the companies have the responsibility to provide the sales staff with the tools to meet their work. To respond to the needs of the client is much more easy if you have the necessary support.
Consumers have become much more demanding. Now not only expect them to offer quality products, but also expect information about the products that they're buying.
This is why it is very important that companies are training constantly to the staff, responsible for delivering the information necessary for the client to feel that the brand is indispensable.
The companies deliver the tools necessary to its employees, with respect to the knowledge and experience necessary to assist clients in the purchase process.
Advantages of training the sales force
- Constant communication between the partners and the entire team. So to understand the needs and how to provide a good service to customers.
- To increase sales of the local through weekly analysis of the indicators of the whole team. Starting by the local head shop and vendors.
- Follow-up journal-weekly indicators of management of the shop team, through reports that allow the understanding of the staff.
- Set parameters of time weekly to improve sales techniques and product knowledge.
- Deliveries tools that allow teams to track their flags by using the mobile application.
- To recognize the weaknesses and strengths of each seller and be able to work the weak points.
- Allow the vendors, if you have any problem, they can find a solution to satisfy the customer at purchase.
The training of management indicators and follow-up of these delivered the necessary knowledge, allowing you to manage or implement different strategies for a good performance of the sales force.
Team Post-Sale
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