Privacy policy

This policy aims to inform the stakeholders on the different treatments performed by this organization through the website and that affect your personal information in accordance with the constitutional law 3/2018, on 5th December, on Personal Information Protection and guarantee of digital rights and the regulation (UE) 2016/679 of the European Parliament and of the 27th Abril 2016 Council.

1. Identification and contact details of the person responsible

FOLLOWUP CUSTOMER EXPERIENCE SL, located at Maria de Molina 54 Bajo (28006 Madrid) Madrid, tax identification number B66916958, contact number: 910287943 and email address

2. Personal data processing purposes

Website users of the responsible person.

We will process your personal data provided to us by our web forms to:

  • Address requests, complaints and inconveniences transferred through our contact channels included in the website.
  • Understand the browser’s behavior on the website with the purpose of detecting possible computer attacks on our website.
  • Fulfill all legal obligations that are directly applicable to us and that regulate our commercial activity.
  • Protect and exercise our rights or respond to complaints of any kind.
  • Where appropriate, send commercial information relevant to our goods or services that are aligned with our commercial activity, and/or news or bulletins related to our business sector.
  • Manage, administer and oversee your activity in the incorporated blog/forum.

3. Processing legal basis

Users/browsers on the website of the responsible person.

  • In the consent you have given us to process your data with the mentioned purposes. Refusing to provide your personal data results in the inability to process your data for the aforementioned purposes.
  • To fulfill all legal obligations that apply to us. In this case, the stakeholder will not be able to refuse the processing of his or her personal data.
  • In our genuine interest in protecting our image, business and trajectory by avoiding computer attacks to our website. In this case, the stakeholder will not be able to refuse the processing of his or her personal data, although he or she will not be able to exercise his or her rights recognized in section eight of this policy.

4. Periods and criteria for preservation of data

All personal data provided will be preserved for the necessary to fulfill the purposes for which they were initially gathered.

Once the data is no longer necessary for the processing in question, it will remain properly blocked for it to, where necessary, be made available to the competent Administration and Public Organizations, Judges and Courts or the Public Prosecutor´s office, during the expiring deadline of the actions that may derive from the relationship with the client or the conservation deadline provided by law. 

5. Automated decisions and profile creation

The website does not take automatized decisions nor does it create profiles.

6. Recipients

During the processing of your personal data, the organization may transfer your data to the following recipients:

  • Judges and Courts.
  • Law Enforcement Agents.
  • Other competent authorities and public organizations, when the responsible person has the legal obligation to provide his or her personal data.

7. International data transfer

The organization transfers data internationally that count on an adequate level of protection and all the necessary guarantees  according to the regulations for the protection of data. The authorization for these transfers are established in article 49 of GDPR.

Data is transferred to entities located in Chile.

8. Rights

Stakeholders can exercise, at any time and at no cost, their rights to access, rectification and suspension, as well as request the processing limitation of his or her personal data, oppose this processing, request portability of his or her data (as long as it is technically possible) or withdraw the consent previously given, in this case, when applicable, not be subject to a decision solely based on an automatized processing, including the creation of profiles.

For this, he or she will be able to use the forms set up by the organization, or to send a letter to the zip code or email address mentioned above. In any case, his or her request must include a photocopy of his or her ID card or similar document with the aim of accrediting his or her identity.

In case he or she feels their rights have been infringed upon, concerning their personal data protection, especially when they had not been satisfied in exercising their rights, they can make a claim to the competent data protection supervisory authority (Spanish Data Protection agency – Agencia de Española de Protección de Datos), on its website:

In compliance with the provisions in article 21 of Law 34/2002 on Information Society Services and E-Commerce, if you do not wish to receive more information about our services, you can unsubscribe by sending an email to, subject “Unsubscribe me” or by clicking the “unsubscribe” button in the email received.

9. Data veracity

The stakeholder guarantees that the information provided is true, precise, complete and up to date; committing to inform of any change the information provided may have, through the channels available for this purpose and mentioned in point one of the present policy. The stakeholder will be responsible for any damage caused as a consequence of the fulfillment of this obligation.

In the event that the user provides information to third parties, the user states that he or she possesses the consent of the concerned parties and commits to transferring the information contained in this clause, exempting  the organization from any liability resulting from failure to comply with this obligation.

Last revised: Feb. 2nd, 2020